Terms and Conditions

Where Forge Meets Thistle (‘Where Forge Meets Thistle’, ‘we’, ‘us’, ‘our’) endeavour to provide the highest quality floral arrangements possible in a timely and professional manner. Our work can be defined as products (including but not limited to cut flower, hand-tied bouquets, arrangements).

We aim to treat our clients and customers (‘you’, ‘your’) exactly as we would wish to be treated; with honesty, transparency and fairness. As such we have a few set terms and conditions (‘terms of service’, ‘terms’) we ask you to accept and confirm before we deliver our products or services to you. Please read these terms carefully.
Any products and services offered by us shall be subject to the same terms and conditions and we reserve the right to change or replace any of the terms listed below. You agree that by using our products and services, you become bound by this, the current version, of our terms and conditions and that you are responsible for checking said terms each time you make use of our services. Any breach of these terms may result in the immediate termination of our services. Your continued use of our products and services is taken as evidence of your express consent to the following terms.

Shop Flowers

1. General Conditions

1.1 Where Forge Meets Thistle reserve the right to limit or refuse our services to any person, geographic region or jurisdiction.
1.2 We reserve the right to change or discontinue our products and to refuse or cancel orders when necessary.
1.3 We reserve the right to change our prices at any time.
1.4 We make every effort to display our products accurately on our website and social media channels. However, due to the natural character of our goods, we cannot guarantee that the product you receive will reflect the photographs online. Our natural products are subject to variations in colour, size and seasonal availability. Where availability is restricted, we reserve the right to substitute suitable products of equal or higher value without notice. However, we will endeavour to contact you should any major changes be required.
1.5 No products should be consumed by animals or humans; many floral and berried products are toxic if ingested.

2. Quotes

2.1 Quotes will only be valid for fourteen days.

3. Payment Terms

3.1 Orders for a product or service will not be accepted without payment at the time of booking.
3.2 Upon purchase of a product from our physical shop or over the phone, payment must be made in full at the time of ordering.
3.3 We accept payment in GBP (£) by all major credit and debit cards. We regret that we do not accept payment in instalments.
3.4 All payments are processed securely and your information used solely to process the order. Payment terms are according to the invoice. 
3.5 The flowers shall remain the property of Where Forge Meets Thistle, until payment has been received.

4. Delivery

4.1 Prices for delivery service will be reviewed monthly. This may result in a price rise to take into consideration factors outside of our control, such as inflation rates and delivery costs.
4.2 Order is deemed as received once the delivery arrives at the agreed location.
4.3 When completing any purchase you agree to ensure all details are correct. We cannot be responsible for any delays or undelivered items due to misspelt or incorrect details and regret that refunds or replacement flowers will not be offered in this case.
4.4 When ordering perishable products, it is your responsibility to ensure that someone will be available to receive the product on the date of delivery, or that an alternative safe drop-off point has been arranged.
4.5 You agree to ensure that all details are included in the order or to contact us directly in advance. If nobody is home to receive the products, we will leave a delivery note to specify whether the flowers have been left with a neighbour or in a safe place on the property. If neither is possible, the flowers will be taken back to our shop and we will arrange either redelivery or collection.
4.6 All of our floral arrangements are made to order and we hand deliver our flowers within the Norfolk/Suffolk border area. 
4.7 We do not offer same day delivery.

5. Returns, Refunds and Cancellations

5.1 The client has the right to examine the flowers on arrival and must provide verbal or email notification of any dissatisfaction in regard to condition, quality, defects or grade of the product. Where Forge Meets Thistle have the option to replace or refund the invoice price of such undelivered or defective items. 
5.2 Once the flowers have been delivered and accepted, no return or refund will be accepted.
5.3 In the event that the recipient is not satisfied with Where Forge Meets Thistle product or service, any complaints should be addressed within 24 hours of the delivery date with photographic evidence of any issues.
5.4 We regret that, due to the perishable nature of our products, any complaints received outside of this 24-hour period cannot be dealt with.
5.5 Replacement flowers may be offered at our discretion.
5.6 As our products are made to order, we reserve the right to refuse refunds for cancelled orders. Extenuating circumstances may be considered but are not a guarantee of a refund.
5.7 We take great pride in the integrity and quality of our work at Where Forge Meets Thistle, and would like for you to enjoy our beautiful blooms as much as we do! Proper care is required. It is the responsibility of the recipient to follow any care Instructions provided. Should you have any questions regarding the care of your blooms, please contact us during our business hours; we would be more than happy to assist you.

6. Photographs

6.1 Arrangements collected or delivered may be photographed for use on Where Forge Meets Thistle promotion material, unless specifically stated otherwise by the client.

7. Intellectual Property

7.1  Where Forge Meets Thistle retain legal ownership of all products and services produced and provided by us.
7.2 We may make products, including but not limited to floral arrangements, floral designs, copy, websites, downloads and photographs, available to you but the intellectual property rights and copyright for these products remain with us.
7.3 You may view and/or download said products but you agree not to reproduce, duplicate, modify, loan, sell or exploit our products or services in whole, part or by any means without our, or our content providers’, prior consent.
7.4 Should you wish to share our work on social media or other platforms, we must be credited.
7.5 You must not remove or modify any copyright, trademark or other notice of ownership.
7.6 You must not use our products for any illegal or unauthorised purpose.
7.7 Where Forge Meets Thistle respect the intellectual property rights of others and we ask our clients and customers to do the same. If you believe that your work has been copied in a way that constitutes copyright infringement, please contact us directly

8. Our website and social media channels

Where Forge Meets Thistle operate (‘our website’, ‘our site’). The information, tools and services offered on our website are subject to our terms, conditions and policies.
8.1 By visiting our site and engaging in our service you agree to these terms, conditions and policies.
8.2 We reserve the right to change or discontinue without notice any aspect or feature of our website.
8.3 No content shall be construed as advice and all content is offered for informational purposes only (not for trading purposes).
8.4 You rely on the information contained on our website at your own risk.
8.5 We make no warranty or representation that the information contained on our website is appropriate for use in any jurisdiction other than England.

9. Third-party content

9.1 Our site may feature links to other internet sites or resources.
9.2 You agree that Where Forge Meets Thistle is not responsible for the availability of such external sites or resources; does not endorse and is not responsible or liable for any content on or available from such sites or resources; will not be responsible or liable, directly or indirectly, for any actual or alleged damage or loss caused by use of or reliance on any such content, goods or services available on or through any such site or resource.
9.3 When visiting external links, you must refer to the terms and conditions of the external website.
9.4 No hypertext link to our website may be made without our express permission. Please contact us if you would like to link to our website or would like to request a link to your website.

10. Accuracy and timeliness of information

10.1 We cannot guarantee that the information on our site does not contain errors; although we endeavour never to mislead you, we undertake no obligation to update or amend information related to our service. If you find an error or omission on our website, please let us know.

11. General Data Protection and our Privacy Policy

11.1 You consent to the collection, processing and storage by Where Forge Meets Thistle of your personal information in accordance with the terms of our Privacy Policy.
11.2 We and you agree to comply with all applicable data protection laws and regulations and the terms of our Privacy Policy, as it relates to access, use and/or submission by you of any personal information to us.

12. Law and Jurisdiction

12.1 Our terms and conditions are governed by English law and jurisdiction.

13. General

24.1 We reserve the right to supplement and amend the Terms and Conditions of Where Forge Meets Thistle product or service from time to time.
24.2 We reserve the right to refuse service
24.3 Additionally, we reserve the right to suspend, restrict or terminate Where Forge Meets Thistle products or services for any reason at any time.

Copyright©
It is a condition of use of this site that all copy and material shown here remains the property of Where Forge Meets Thistle and may not be reproduced, quoted or disseminated without prior written approval of the owners